Refund policy
Returns
We accept returns within 30 days of delivery.
Returned items must be:
- unused
- in their original packaging
- in resalable condition
Non-returnable items
We cannot accept returns for:
- used products
- damaged products caused by misuse
- personalized products
- gift cards
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Please include:
- your order number
- photos of the item
- photos of the packaging
We will arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method within 5-10 business days.
Original shipping charges are non-refundable unless the error was ours.